Frequently Asked Questions
Is my rug even worth cleaning?
That is a personal decision depending on your emotional attachment, if any, to the rug - and the replacement cost of the rug. Many people design a whole room around their area rug and replacing it could require refurnishing the entire room. We will be happy to give you a professional estimate for cleaning and necessary repairs to help you make an informed decision. In browsing our gallery and discovering our exceptional prices, you may conclude that you prefer to donate the rug to charity and replace it with a new one.
How often should I clean my area rug?
The time frame for cleaning a rug depends on how much traffic it gets. We recommend professional rug cleaning be performed every 1-3 years. If there are pets, smokers, or people with respiratory illnesses in your home, area rug cleaning should be performed more often.
How do I determine when it is time to clean my area rug?
To determine if it’s time to clean your rug, try this simple test: Lightly dampen a white terrycloth and slowly agitate areas of concern. If the soil condition indicated on the terrycloth is anything darker than a light shade of gray, then it's time for the rug to be cleaned. If you have potential pet urine in the rug, it is advised to clean the rug immediately so that it does not attract moths or infestive bugs. Contact one of our experts to determine the most appropriate cleaning method for the rug in its current condition.
How often should I have my rug professionally dusted?
You should have your rugs professionally dusted on an annual basis to remove the abrasive particulate matter that no vacuum cleaner can extract. Through our professional dusting procedures, we are able to remove the pollen, allergens, pet dander, abrasive particles, and anything else that does not belong in your rug.?
How much do you charge to pick up and deliver my area rug?
Our pick up and delivery service is free in wide area we serve, including Albuquerque, Santa Fe, and the Four Corners area.
Can I deliver my area rug to your location?
Yes. We are open all day Monday thru Saturday, 10:00 am – 6:00pm. Here is a map for your convenience.
How long will it take to get my area rugs back?
It takes between 4 to 7 business days, depending on the rug and the particular repair and cleaning being done. For your convenience, we will be happy to schedule a delivery date and time when we return your area rug.
Do I need to remove furniture off my area rugs prior to pickup?
We will gladly move most furniture pieces to safely retrieve your rug; however, some particularly heavy pieces, such as pool tables need to be moved prior to our arrival. We also request you remove all small breakable items from the tops of all furniture that will need to be moved.
When you deliver my area rug, will you put my furniture back in its proper place?
?Yes. That is part of the service we provide. We would appreciate your being at home to instruct us where you would like the furniture placed.
I am moving. Can you deliver my area rug to a new address?
Yes. We can deliver to your new address as long as it is in our service area. We can also have it shipped.
Can you store my area rug after its cleaned?
?We store your rugs free of charge for the first month after cleaning. We then charge $15 monthly.
Can you wrap my area rug for storage?
Yes. Please call us for the price of this service.
Do you have insurance for my area rugs when they are picked up and stored in your facility?
Yes. Our insurance covers your property when it is entrusted to us for repair, service and storage.
Do you guarantee pet odor removal?
It really depends on the structural integrity of the rug and how it is made. More often than not, we are able to remove all pet odors.
Do you guarantee stain removal?
We do not guarantee pet staining removal, as the urine may have chemically altered the color of the fibers. If a stain has not affected the fibers permanently, we have a much higher chance of removing it. Please call us as soon as you notice the stain since taking care of it as early as possible decrease the chance that the damage will become permanent.
What type of training do you have?
We are active members of the Academy of Oriental rugs, and we have earned our reputation as professionals in our area of expertise, even to the extent that we are called upon to train other professionals. Our cleaning technicians are thoroughly trained to identify unique characteristics to custom clean your rug or textile according to our standards of excellence. Our skilled rug repair specialists are attentive to the detailed mending needs of your rug. We are committed to providing excellent care and service in every step of your rug’s cleaning and repair process.
How long have you been in business?
We have been open in Albuquerque since 2012, but our history in this industry goes back much further. Read about us!
Can you give me an estimated value of my area rugs?
Yes. We offer free verbal appraisals. We also offer certified appraisals for estates and insurance purposes.
Do you sell area rugs?
Do you sell rug pads suitable for hard surfaces as well as carpet?
Yes. We sell pads for both hard surfaces as well as carpet, and custom cut to fit your rug. A quality pad protects and stabilizes the rug and prevents slippage as well as providing some degree of sound absorption.
What can I do if I have a flood or water damage on my area rug?
If you have flood or water damage, please contact us immediately so we can consult with you and/or your insurance company. If the rug is not cared for quickly and properly, the damp environment can rapidly support the growth mold and bacteria.
What process do you use to clean my area rug?
Please see our Cleaning Process section on this website.
Do you just have one method of cleaning area rugs?
Every rug we clean gets a complete evaluation to determine the condition of the rug and the type of fiber and dyes used in its construction. We do not use automated communal wash pits! Each rug gets cleaned using the best method for the type of rug.
The tag on my rug says dry clean only….. Is your method safe?
We select the proper cleaning method for each rug, and dry cleaning is one of the seven methods that we utilize after evaluating the rug.
Can you remove dye bleed from my rug?
We have specialty non chlorine products that we can use to make fringes whiter and correct other areas of dye bleed. There is an amazing video of this process in our "Dye Bleed Analysis" section.
My rug has been in a fire. Can you remove the soot and odor?
We have been successful in removing soot and fire odor in most cases. However, we can not guarantee that we can do it 100% of the time.
Do you clean hand tufted rugs?
?Yes. Manufacturers of these rugs provide highly cautious cleaning instructions, due to the sensitivity of the glue in the backing. We are extremely experienced in cleaning these rugs successfully.
Do you clean tribal rugs?
Yes. Tribal rugs were made by nomadic and semi nomadic tribes and communities or villages, sharing common patterns, structure, designs, and dyes. Most tribal rugs are very conducive to dye bleed, because they were produced in areas where water is precious and excess dyes may not have been completely removed when the rug was finished. We have special procedures to ensure that the dyes will not bleed.
Do you clean Navajo rugs and textiles?
Yes. These distinctive flat woven rugs and textiles are beautiful pieces of art created by the Navajo people. They have no fringes and the dyes are often made from vegetables or local plants. True Navajo textiles are actually not meant to be used as rugs, by the way. They should be displayed on hangers or draped as accent pieces. The "Navajo" rugs most often used on floors are hand woven replicas made for use as rugs.
How do you protect against moths?
We apply a special blend of essential oils on the area rug that moth and their larvae do not like to eat. It is 100% child and pet safe.
What is fiber protector? How will it help my area rug?
Fiber protector retards soiling and helps prevents stains from becoming permanent. It is child and pet safe and is non toxic. As an added bonus, it has a natural fresh scent.